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Support

Complaints and Support

Use this process for product complaints, privacy concerns, account issues, download problems, security reports, import issues, and support requests.

Last updated: 19 July 2026

How to raise an issue

  1. Email [email protected] with your account email, issue summary, relevant dates, and screenshots if safe to share.
  2. We will acknowledge the complaint and may ask for more information to identify the account, transaction, import, device, or app version involved.
  3. We will investigate and respond within a reasonable time. More complex issues may require staged updates.
  4. If the issue relates to a third-party provider or connected service, we may direct you to that provider's process where appropriate.

External dispute schemes

Recontraq does not claim AFCA membership or financial-services dispute scheme coverage on this page. If a regulated financial service or external dispute resolution scheme becomes applicable, this page should be updated with the exact membership and escalation details.